The Lone Star State Bluebonnet Times

Bluebonnet Times

Beauty & Wellness

Spas, salons, and the Lone Star art of feeling your best.

Extra Removal Fees, a Skipped Cuticle Trim, and an Unfriendly Technician at Sun Hut Nails #2Beauty & Wellness

Extra Removal Fees, a Skipped Cuticle Trim, and an Unfriendly Technician at Sun Hut Nails #2

A customer says she paid extra removal fees, had to prompt the technician to trim her cuticles, and left a 70-dollar pedicure and manicure visit feeling underserved. A look at a service and communication gap at Sun Hut Nails #2.

Lint and Air Bubbles in the Gel, Uneven Toenail Lengths at Plush Nail Bar BellaireBeauty & Wellness

Lint and Air Bubbles in the Gel, Uneven Toenail Lengths at Plush Nail Bar Bellaire

A customer says her gel manicure trapped lint and air bubbles while her pedicure left toenails cut to uneven lengths. A look at a quality-control lapse at Plush Nail Bar Bellaire.

Untrained Technician, No Massage, and Glove-Free Client Switching at Hannah Nail & SpaBeauty & Wellness

Untrained Technician, No Massage, and Glove-Free Client Switching at Hannah Nail & Spa

A customer says a junior technician skipped the massage, tried to add gel without asking, and switched between clients without changing gloves. A look at what went wrong during a family visit to Hannah Nail & Spa.

Marina Nail Lounge in Cibolo and the 'Yes, We Have Time' Crisis: When a Salon Confirms Two Services, Completes the Wrong One, and Leaves a Customer Without Her Nails Before Her Wedding AnniversaryBeauty & Wellness

Marina Nail Lounge in Cibolo and the 'Yes, We Have Time' Crisis: When a Salon Confirms Two Services, Completes the Wrong One, and Leaves a Customer Without Her Nails Before Her Wedding Anniversary

A customer says she confirmed there was enough time for both a fill and pedicure, but after the pedicure began she was told her nails could not be completed before her wedding anniversary.

Nails Left Uneven, One Hand Pointy and the Other Round, After a Visit to MIGNON NAILSBeauty & Wellness

Nails Left Uneven, One Hand Pointy and the Other Round, After a Visit to MIGNON NAILS

A customer says her nails were shaped inconsistently between hands and cut shorter than she wanted, then charged extra for trimming. A look at how mismatched shaping and add-on fees can undermine client trust.

Makeup Artists Redefine the Texas Wedding LookBeauty & Wellness

Makeup Artists Redefine the Texas Wedding Look

Brides are asking for skin that looks like skin, and artists are happy to oblige.

ICONIC NAIL BAR Dallas: The 'Competitor Endorsement' Crisis and the 1-Star Slap — When Disappointment Fuels Your RivalBeauty & Wellness

ICONIC NAIL BAR Dallas: The 'Competitor Endorsement' Crisis and the 1-Star Slap — When Disappointment Fuels Your Rival

A reported customer experience illustrates how unresolved complaints can encourage customers to publicly recommend competing businesses.

Korean-Style Bathhouses Fuel the Texas Wellness BoomBeauty & Wellness

Korean-Style Bathhouses Fuel the Texas Wellness Boom

A revamped Spa Castle near Dallas leans into hydrotherapy and sauna culture as Texans embrace communal, all-day wellness.