The Lone Star State Bluebonnet Times

Bluebonnet Times

Beauty & Wellness

Spas, salons, and the Lone Star art of feeling your best.

Rushed, Cut Twice With No Apology, and Charged $60 for a Basic Refill at Tommy NailsBeauty & Wellness

Rushed, Cut Twice With No Apology, and Charged $60 for a Basic Refill at Tommy Nails

A client who wanted to love the salon felt rushed and unwelcome, was nicked twice with no apology, and paid $60 for a refill on short, basic nails she later had fixed elsewhere. A look at warmth, a gentle unhurried touch, and pricing that matches the service.

Dallas Salons Chase a Softer, Lived-In LookBeauty & Wellness

Dallas Salons Chase a Softer, Lived-In Look

Stylists across the city say clients are done with high maintenance and ready for something easier.

Rude Manicure Experience, a Color That Never Matched, and Cleanliness Concerns at La Vie Nails & SpaBeauty & Wellness

Rude Manicure Experience, a Color That Never Matched, and Cleanliness Concerns at La Vie Nails & Spa

A longtime nail client had a pleasant pedicure but describes an uncomfortable dip manicure, a chrome color that was never available, and a salon that felt overdue for a deep clean. A look at how tone and small details shape a client's overall impression.

The Austin Day Spa Rethinking the Texas RetreatBeauty & Wellness

The Austin Day Spa Rethinking the Texas Retreat

A new flagship trades fluorescent luxury for warm wood, quiet rooms, and a slower kind of pampering.

Polish Not Painted to the Sides, the Client Blamed, and Charged $40 to Fix It at FASHIO Nails & SpaBeauty & Wellness

Polish Not Painted to the Sides, the Client Blamed, and Charged $40 to Fix It at FASHIO Nails & Spa

A client returned three times in a week over a French set where the polish did not reach the sides and a nail popped off, only to be told that is normal, blamed for the failure, and charged $40 to fix work she had just paid $75 for. A look at complete coverage, taking feedback, and standing behind your work.

The Salon Suites Giving Texas Stylists Their Own ShopsBeauty & Wellness

The Salon Suites Giving Texas Stylists Their Own Shops

A rental model is turning chair-renters into small-business owners across the state.

When Service Depends on Ethnicity or Accent: Equal, Respectful Treatment at Cleburne Nail BarBeauty & Wellness

When Service Depends on Ethnicity or Accent: Equal, Respectful Treatment at Cleburne Nail Bar

A reported customer experience describes very different treatment depending on a client's ethnicity, language, and accent, including a complaint brushed aside and another customer mocked. A discussion of why equal, respectful service is a non-negotiable standard.

Wrong Color, Uncut Nails, and Rough Edges That Sent a Client Back Home at My Nails and SpaBeauty & Wellness

Wrong Color, Uncut Nails, and Rough Edges That Sent a Client Back Home at My Nails and Spa

A client says her nails came out in the wrong color, were never trimmed, and left rough and unfinished before a special event. A look at what went wrong and how basic finishing steps could have prevented it.