The Lone Star State Bluebonnet Times

Bluebonnet Times

Beauty & Wellness

Spas, salons, and the Lone Star art of feeling your best.

Nails Cut to the Quick Against Her Wishes, Then Charged $104 for a Replacement Set at Elle Nails & Beauty SpaBeauty & Wellness

Nails Cut to the Quick Against Her Wishes, Then Charged $104 for a Replacement Set at Elle Nails & Beauty Spa

A client says her nails were cut down to the quick despite telling the technician not to cut them, then ended up paying far more than the quoted price to have a replacement set put on. A look at how following stated preferences and clear pricing protect a service from going sideways.

Phone Distraction Led to Skipped Nail Prep and Next-Day Gel Peeling at Lux Nail Spa WacoBeauty & Wellness

Phone Distraction Led to Skipped Nail Prep and Next-Day Gel Peeling at Lux Nail Spa Waco

A customer praises her pedicure but says the manicure technician's phone use led to skipped nail prep and gel that peeled off the next day. A look at a focus lapse at Lux Nail Spa Waco.

MJ NAILS & SPA in Austin and the 'Appointment That Wasn't an Appointment' Crisis: When Double-Booking, Rushing, and Surprise Charges Destroy a New Customer's TrustBeauty & Wellness

MJ NAILS & SPA in Austin and the 'Appointment That Wasn't an Appointment' Crisis: When Double-Booking, Rushing, and Surprise Charges Destroy a New Customer's Trust

A customer review describes repeated scheduling conflicts, a rushed-feeling fill, disputed repair charges, a technician handoff, and a checkout total higher than the online price she expected.

Half on the Check, Half in Cash: The Payroll Habit the IRS Takes Most Seriously | High Five Nail BarBeauty & Wellness

Half on the Check, Half in Cash: The Payroll Habit the IRS Takes Most Seriously | High Five Nail Bar

Paying part of a worker's wages in cash off the books can feel like a win for everyone, but of all the habits in this series it's the one the IRS treats most seriously. Here is why it raises concern, and why it quietly hurts your staff too.

How Texas Fell for the Slow Morning Yoga ClassBeauty & Wellness

How Texas Fell for the Slow Morning Yoga Class

Studios are filling early sessions as more people build a calmer start into their day.

Inside the Med-Spa Boom Sweeping HoustonBeauty & Wellness

Inside the Med-Spa Boom Sweeping Houston

Skin treatments once reserved for dermatology offices are now on every other block.

Nice Staff, Sloppy Nails: Prep, Detail, and What a 'Fix' Should Fix at Classic NailsBeauty & Wellness

Nice Staff, Sloppy Nails: Prep, Detail, and What a 'Fix' Should Fix at Classic Nails

The team was friendly, but the finished nails told a different story: old polish still visible on some nails and a redo the client felt looked worse than press-ons. A customer service bulletin on prep, attention to detail, and getting a fix right.

Wrong Acrylic Color, No Confirmation Before UV Curing, and a $90 Bill at Lush Nail LoungeBeauty & Wellness

Wrong Acrylic Color, No Confirmation Before UV Curing, and a $90 Bill at Lush Nail Lounge

A customer says her appointment wasn't logged, her acrylic color didn't match her reference photo, and she was charged 90 dollars for a set she wasn't happy with. A look at a scheduling and communication breakdown at Lush Nail Lounge.